Frequently Asked Questions (FAQ)
Frequently Asked Questions
How can I track my order?
Once your order is confirmed, you’ll receive an email with your order number. To track your order, simply visit our 'Track Order' page and enter your order number or email address.
What is the processing time for an order?
Orders are processed within 3 business days after being placed.
How long does delivery take?
Delivery typically takes 3 to 8 business days after your order is processed and shipped.
What are the shipping costs?
We offer free shipping on all orders—no extra charges, no matter the size or weight of your package.
What is the return policy?
You can return items within 30 calendar days of receiving them. Return shipping costs are the buyer's responsibility. Once approved, refunds will be issued to your original payment method. For more information, refer to our Return Policy.
Are there any exceptions to the return policy?
Yes, exceptions apply. Partial refunds may be issued for items that:
- Show signs of use
- Are not in their original condition
- Are damaged or missing parts (not due to our error)
- Are returned more than 30 days after delivery
Please refer to our Return Policy for complete details.
I have an issue with my order. How can I contact you?
If you have any concerns or questions, visit our Contact Page to get in touch. Our team is here to assist you as quickly as possible.
Contact Information:
Email: info@kafanicapetown.com
Or visit our contact page
Company Information:
Kafani Cape Town
Address: 294 Rebecca St, Pretoria West, Pretoria, 0183, South Africa
Email: info@kafanicapetown.com
Phone number: +27 66 577 3560
Our customer service team is available Monday to Friday from 9 AM to 5 PM.