Privacy Policy

Personal Data Collection Statement (PICS)

This Personal Data Collection Statement ("PICS") is designed to inform you about the collection and use of your personal data in accordance with the Personal Data Protection (Privacy) Regulations. Specifically, it covers:

The purpose of collecting and using your personal data when you use this website ("Website") or purchase products through it ("Products").
The third parties with whom your personal data may be shared.
Contact details for submitting requests to access or correct your personal data.

We may update this PICS by revising this page, so please review it periodically to stay informed about any changes.

1. User Data

1.1 ("we", "us", "our") refers to the entity responsible for collecting your data.

2. Data Subjects

This PICS applies to personal data of ("you" or "your"):

Visitors: Individuals who visit our website.
Users: Individuals who purchase, request, or receive products.
Contacts: Individuals who contact us via our website, email, or other methods.

3. What We Collect

3.1 We may collect, store, process, transfer, and use the following types of personal data:

From Visitors:

IP address or other unique device identifiers;*

From Users:

Username;
Account password;
Full name;*
Email address;*
Billing address;*
Delivery address;*
Payment information;*
Telephone number;

From Contacts:

Full name;*
Email address;*
Any other personal data you provide to us.

(* denotes mandatory personal data)

3.2 If you do not provide us with the required mandatory personal data, we may not be able to provide access to our website, deliver products, or respond to your inquiries.

4. Purpose and Use

4.1 We may collect, store, process, transfer, and use your personal data for the following purposes:

(a) To provide our products, including:

Managing and fulfilling your orders;
Creating and updating your account if you choose to register on our website;
Processing billing and payment for your orders;

(b) To monitor and analyze the use of our website and compile aggregate statistics about such use;

(c) To personalize your experience on our website, including identifying your preferences and behavior to better meet your individual needs;

(d) To improve our website and products based on information and feedback we receive from you and by analyzing website use and product purchases;

(e) For research and development, including using your personal data to test, research, analyze, and support product development (including machine learning);

(f) For customer service and to help us respond more effectively to your inquiries, feedback, and support requests;

(g) For non-marketing communications related to your orders, such as order confirmations and dispatch notifications;

(h) For technical purposes and project management requirements;

(i) To maintain the security and integrity of personal data collected through our website;

(j) For fraud prevention;

(k) For legal proceedings or as required by regulatory authorities, government agencies, or official requests;

(l) For direct marketing, but only with your consent (see paragraph 11 below);

(m) For other purposes directly related to the above.

4.2 Your personal data may not be used for any other purpose unless:

(a) You have explicitly consented to its use for other purposes;

(b) The purpose is directly related to the original reason for collecting the personal data;

5. Recipients of Personal Data

5.1 We may share your personal data with the following individuals or entities:

(a) Our employees and officers;

(b) Our subsidiaries and their employees and officers;

(c) Shopify Inc. and its subsidiaries and parent companies, our IT service provider managing the website and processing orders;

(d) PayPal Holdings Inc. and its subsidiaries, and other payment processors ("Payment Processors") that handle payment transactions related to our products or business;

(e) Our product suppliers ("Suppliers") for order fulfillment and dispatch;

(f) Other service providers and data processors, such as:

Administrative service providers
IT service and software suppliers
Data analytics providers
Service providers for data input and processing
Cloud service providers
Credit reference agencies

(g) Our insurers and financial institutions;

(h) Our legal, financial, and accounting advisors;

(i) Other entities as required by law, regulation, legal process, or government requests, or where necessary for security purposes, including fraud prevention;

(j) Other companies, organizations, or individuals in connection with corporate transactions, such as mergers, sales of assets, consolidation, reorganization, financing, or acquisitions.

5.2 When making payments through payment processors, you enter into a contract directly with them and are bound by their terms and privacy policies. We recommend reviewing the payment processor’s privacy policy and consenting to any terms not covered by this PICS or our Privacy Policy.

5.3 When sharing your personal data with third parties, we ensure its confidentiality through confidentiality clauses or other safeguards in agreements with those third parties.

5.4 We may share your personal data with individuals or entities not listed in paragraph 5.1 if we inform you beforehand and obtain your consent.

6. Cookies

6.1 Our Cookie Policy is a part of this Privacy Policy and outlines how you can access and use our website.

6.2 A cookie is a small data file sent from a website to your computer or device when you visit it.

6.3 Cookies enhance the functionality and efficiency of websites by recognizing you and remembering important details to improve your user experience (e.g., preferences).

6.4 We use cookies for the following purposes:
(a) To store technical data ensuring our website loads and displays correctly;
(b) To remember choices or information you’ve provided (such as username, language, or region) for future visits;
(c) To analyze website navigation and optimize its design;
(d) To track behavior and preferences, helping us assess the products or information you may be interested in.

6.5 We use the following types of cookies:
(a) Session Cookies – Unique to each visit and deleted once the browser is closed.
(b) Persistent Cookies – Remain on your device even after you close the browser and activate on subsequent visits.

6.6 Cookies are categorized as:
(a) Necessary Cookies – Essential for navigating pages and using website features.
(b) Functionality Cookies – Enable the website to remember your preferences and provide a personalized experience.
(c) Performance Cookies – Collect data on website usage to improve functionality.

6.7 We use a limited number of third-party cookies, which are detailed in our Cookie Policy.

6.8 By continuing to use our website without rejecting or withdrawing your consent to cookies, you agree to their use.

6.9 You can withdraw or refuse consent to cookies at any time by adjusting your browser settings, usually found in the "Options" or "Preferences" menu, or by clicking "Help." Please note, removing cookies may affect your experience on the website.

6.10 We store cookies only for the duration necessary to fulfill their purpose. The duration depends on the type of cookie used.

7. Data Retention

7.1 We will keep your personal data for as long as necessary to achieve the purposes it was collected for. If required, we may retain your personal data for an extended period to fulfill our contractual or legal obligations.

7.2 After the retention period ends, we will securely dispose of your personal data.

8. Access and Correction

8.1 Under the Personal Data Protection Ordinance (PDPO), you have the right to:
(a) Request a copy of the personal data we hold about you, unless we are exempt from fulfilling a data access request.
(b) Ask us to correct any personal data you believe to be inaccurate after we have processed your data access request. We may decline to make corrections if we believe the data is correct, or if the suggested correction is inaccurate or relates to an opinion.

8.2 If you wish to access or correct your personal data, please contact us.

8.3 We may charge a reasonable fee for processing any requests related to the access or correction of personal data.

9. Direct Marketing

9.1 We may use the personal data we collect from you to send direct marketing communications about our products.

9.2 The types of personal data we may use for direct marketing include:

Your full name
Your email address

You can choose your preferences:

I do not object to the use of these personal data for direct marketing.
I object to the use of these personal data for direct marketing (but not for other purposes).

9.3 The direct marketing activities we may use your personal data for include:

Information and promotional content about our products, similar items you’ve purchased, discounts, and other promotions.
Updates about our website or products.
Seasonal greetings.

You can choose your preferences:

I do not object to receiving these types of marketing communications.
I opt out of receiving these marketing communications (but not others).

9.4 We will only use your personal data for the direct marketing activities described above if you explicitly consent.

9.5 If you consent to direct marketing, we may share your personal data with third parties for marketing purposes as outlined in section 5.1.

9.6 You can withdraw your consent to direct marketing and stop receiving these communications at any time by emailing us or replying to any direct marketing email with "unsubscribe" in the subject line.

Contact Information:

Email: info@kafanicapetown.com

Or visit our contact page

Company Information:

Kafani Cape Town

Address: 294 Rebecca St, Pretoria West, Pretoria, 0183, South Africa

Email: info@kafanicapetown.com

Contact page

Phone number: +27 66 577 3560

Our customer service team is available Monday to Friday from 9 AM to 5 PM.